Supporting clients IT systems remotely significantly reduces the cost of ownership to the client. Our clients appreciate that employing a member of staff with a high level of technical expertise is hard to find and costly, by outsourcing their requirements to IT 4 Offices, we ensure that all their business critical systems are pro-actively monitored and that the right technical expertise is available when they call.
IT 4 Offices provides a high quality range of support services for the SME business, including:
- Ad-hoc support - incident based support
- Monthly contracts - providing our 24-7 pro-active monitoring of your business critical systems.
Levels of Service
With Bronze, Silver, Gold and Platinum levels of support, we can provide your company with the peace of mind knowing you have a team of trained IT experts monitoring your systems and responding before you need to call. Each support level contract provide a fixed price for remote / telephone support and reduced price on-site support within defined service levels. Ensuring your able to concentrate on running your business instead of attending to issues with your IT. As we monitor your systems we include will make recommendations that will allow you to budget for future upgrades and projects ensuring you in full control of your IT budgets.
When required we offer onsite support/consultancy days which can be purchased with the support contract to spread the cost or ad-hoc support days for specific projects when required.
- Bronze - Next Business Day
- Silver - 8 Hours
- Gold - 4 Hours
- Platinum - Customer defined